Frequently Asked Questions

Have a question? Why not look through our Frequently Asked Questions to see if you answer is right here!

If you still cannot find what you are looking for please Contact us.

May we pay by cheque or credit card?:

Our company, with prior arrangement, accepts cheque and credit card payments, but only on the basis of prior arrangement. Otherwise, if a driver brings your delivery, and you decide to pay by credit card, it can cause lengthy delays.

Accounts can only be opened if the appropriate forms are filled in and due process followed.

Are you able to deliver my order?

We only deliver orders totaling $150.00 or more. We deliver to all Suburbs in Brisbane, but only on certain set days in some areas. Smaller orders can be picked up from our depot at Eagle Farm, however they must be phoned through beforehand.

Am I able to view your products?

Unfortunately we do not have a shop front where our products can be viewed. This is to keep our costs down so we can pass the savings on to you, the customer. (Pdf product list will be available soon)

What are delivery cut-off times?

Cut off time for the next day's delivery is strictly 5:00pm Mon - Fri.

Brisbane metropolitan (CBD + 4km) deliveries are six days a week (Monday - Saturday inclusive). Customers in the outer suburbs must contact the office for details.

What is your returned goods policy?

If the product is defective eg marked wrongly, then the company irrevocably will replace the product. If product is received in bad condition, then we must be advised within 24 hours. As our products are consistently monitored with temperature control machines and recorded hourly temperatures we assume the product is delivered in good order every time. Once received, correct storage of the products is the responsibility of the customer.

Reporting on the following day of products that were received in an unsatisfactory state will not automatically guarantee a replacement.

Do you deliver to my suburb?

We deliver to a wide range of Brisbane and outer-suburban areas. As we endeavour to provide you with the best of quality, it is safest to phone and enquire before ordering.

If you still cannot find what you are looking for please Contact us.