Frequently
Asked Questions
Have a question? Why not
look through our Frequently Asked Questions to see if you
answer is right here!
If you still cannot find what you are looking for please contact
us
May we pay
by cheque or credit card?:
Our company,
with prior arrangement, accepts cheque and
credit card payments, but only on
the basis of prior arrangement. Otherwise, if a driver
brings your delivery, and you decide to pay by credit card,
it can cause lengthy delays.
Accounts can only be opened
if the appropriate forms are filled in and due process
followed.
Are you able to deliver my order?
We only deliver orders totaling $150.00 or more.
We deliver to all Suburbs in Brisbane, but only on certain set days in some areas.
Smaller orders can be picked up from our depot at Murarrie, however they must be phoned through beforehand.
Am I able to view your products?
Unfortunately we do not have a shop front where our products can be viewed.
This is to keep our costs down so we can pass the savings on to you, the customer.
What are
delivery cut-off times?
Cut off time for the next day’s
delivery is strictly 5:00pm Mon - Fri.
Brisbane metropolitan
deliveries are six days a week (Monday - Saturday inclusive).
Customers in the outer suburbs must contact the office for
details.
What is
your returned goods policy?
If the product is defective
eg marked wrongly, then the company irrevocably will replace
the product. If product is received in bad condition, then
we must be advised within 24 hours. As our products are
consistently monitored with temperature control machines and
recorded hourly temperatures we assume the product is
delivered in good order every time. Once received, correct
storage of the products is the responsibility of the
customer.
Reporting on the following
day of products that were received in an unsatisfactory
state will not automatically guarantee a replacement.
Do you
deliver to my suburb?
We deliver to a wide range
of Brisbane and outer-suburban areas. As we endeavour to
provide you with the best of quality, it is safest to phone
and enquire before ordering.
If you still cannot find what you are looking for please contact
us
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